We offer Royal Mail Tracked 24 (£5.99) and Royal Mail Tracked 48 (£3.99) at checkout. For a limited time, Royal Mail Tracked 48 is free on UK orders of £15 or more after discounts. Select Tracked 48 at checkout. Delivery times begin after your order has been dispatched and carrier times are estimates rather than guarantees.

Once your order has been dispatched, you will receive a shipping update using the contact details supplied at checkout. Where tracking is available, this will include your tracking information.

Please contact us as quickly as possible. If your order has not yet been prepared or dispatched, we will do our best to help. Once an order has already been sent, it may need to be handled as a return instead.

Please contact us as soon as you can and include your order number plus clear photos of the parcel, packaging and damaged item. We will review it and help put things right.

Tracking can occasionally take a little time to update after dispatch. If it has been unusually long or the parcel appears delayed, contact us with your order number and we can help you check it.

Absolutely. Enter the recipient's delivery address at checkout. Our gift-ready and seasonal products are especially lovely for presents, stocking fillers and little treats.

Place a suitable amount of wax in the dish of a wax-melt burner designed for that purpose, following the burner manufacturer's instructions. Never overfill the dish and never add water to the wax.

Start small. The correct amount depends on the size of your burner dish and the shape of the melt. Use only enough to sit comfortably in the dish without risk of overflowing as it melts.

Fragrance life varies depending on the scent, amount of wax used, burner, room size and how long you melt it each time. You can remelt the same wax over several sessions until the fragrance has faded.

Different fragrance profiles naturally perform differently. Fresh, sweet, woody and delicate scents can all have different perceived strengths, and room size and airflow make a big difference too.

Allow the burner and wax to cool completely first. Remove the solid wax gently without using anything sharp that could damage the burner. Always follow the care instructions supplied with your burner.

Wax melts, fragrance products and hot burners should always be kept out of reach of children and pets. Never leave a lit burner unattended. Always read the product safety and CLP information supplied with your melt before use.

Our wax melts are hand poured with care, with plenty of attention given to the fragrance, finish and overall Luxe experience.

Small variations can happen between batches and screens display colours differently. This does not affect how the wax melt is intended to be used.

No. The green, white and pink Christmas gift-box colours are assorted and do not indicate the fragrance inside. Choose your fragrance separately when ordering.

Our Christmas range is a seasonal, limited-edition collection. Availability can change as products or scents sell through, so seasonal favourites may not always be available later.

The current festive range includes Marshmallows & Gingerbread, Winter Cherry & Ginger Frosting, First Snow, Winter Halo and Christmas Tree.

Keep them in a cool, dry place away from direct sunlight, heat and moisture. Keeping them in their original packaging also helps protect the fragrance and finish.

If you need to return something, please contact us before sending it back so we can give you the correct return details and next steps. This does not affect your statutory consumer rights.

No problem at all. Send us a message and include your order number if your question relates to an existing order.