Returns & Refunds

Luxe Home Scents & Co.

Simple, Fair Returns

We want you to love your order. If something isn’t right, this page explains how cancellations, returns and refunds work for orders placed through our online store.

Changed your mind?

For most online purchases, you can tell us you wish to cancel within 14 days of receiving your order. Once you have told us, you then have a further 14 days to return the goods.

How to start a return

Email Info@luxehomescentsandco.co.uk with your order number and tell us what you would like to return. Please contact us before sending anything back so we can provide the correct return instructions.

Return postage

For a change-of-mind return, you are responsible for the cost of returning the item to us. We recommend using a tracked service and keeping proof of postage. If the item is faulty, damaged, incorrect or not as described, please contact us first — different rules apply and we will arrange the appropriate solution.

Refunds

Eligible refunds are made to the original payment method. For a cancelled online order, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery service, the extra amount above standard delivery is not normally refundable. Refunds are processed within the time required by UK consumer law once the returned goods, or where applicable evidence of return, have been received.

Damaged, faulty or wrong item?

Please contact us as soon as possible with your order number and, where helpful, clear photos of the item and packaging. We’ll put it right as quickly as we can.

Your rights for faulty, damaged, misdescribed or incorrect goods are separate from the change-of-mind rules above. Nothing in this policy limits your statutory rights under UK consumer law.

Wax melts & handling

You may inspect your order as you reasonably would in a shop. If you plan to return wax melts because you have changed your mind, please do not melt, burn or otherwise use them.

If goods have been handled beyond what is reasonably necessary to inspect them and this reduces their value, we may make an appropriate deduction from the refund where the law allows. This does not affect your rights if the goods are faulty.