Shipping & Delivery

Luxe Home Scents & Co.

Shipping & Delivery

For a limited time, enjoy free UK Royal Mail Tracked 48 delivery on orders of £15 or more after discounts. Tracked 48 is £3.99 on orders under £15.

Royal Mail Tracked 24 — £5.99

Royal Mail aims to deliver Tracked 24 parcels on the next working day after dispatch. This is a delivery aim rather than a guaranteed service.

Royal Mail Tracked 48 — £3.99

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch. Delivery can take longer during busy periods or disruption.

Limited-time offer: FREE Tracked 48 on £15+

For a limited time, spend £15 or more after discounts for free UK Royal Mail Tracked 48 delivery. Select Tracked 48 at checkout.

Tracking

Once your order has been dispatched, your tracking details will be sent using the contact information provided with your order.

Preparing Your Order

Many of our products are hand-poured or prepared in small batches, so orders need to be packed and checked before they leave us. Where a product has a specific lead time, preorder date or seasonal dispatch window, we will show that on the product page or at checkout.

Delivery estimates begin once your parcel has been handed to Royal Mail.

Please Check Your Address

Please make sure your delivery address is correct before completing checkout. If you spot a mistake, contact us as quickly as possible. We can only change an address if the order has not already been dispatched.

Delayed Parcels

If your tracking has not moved for longer than expected, get in touch with us. We can check the shipment and, where appropriate, raise an enquiry with Royal Mail.

Returned Parcels

If a parcel is returned because it was not collected, delivery was refused, or the address supplied was incomplete or incorrect, please contact us so we can arrange the next step. Additional postage may be payable for re-dispatch where appropriate.

Damaged In Transit

If your order arrives damaged, please contact us as soon as possible and include clear photos of the outer packaging and the affected item so we can help put it right.

Wax Melts & Warm Weather

Wax can naturally soften in very warm conditions. If your melts arrive a little soft, keep them flat and allow them to return to room temperature before opening or using them. If an item has been significantly damaged in transit, contact us and we will help.